1. Introduction

These Terms and Conditions ("Terms") set out the basis on which ORE Digital ("we", "us", or "our") provides services to clients ("you"). By using our website or working with us, you agree to these Terms.

2. Who We Are

Business name: ORE Digital
Location: East Sussex, UK
Contact email: tabitha@oredigital.co.uk

3. Services

We provide digital marketing and related creative services as described on our website, in proposals, or in written agreements. Specific details of each project (scope, deliverables, timelines, and fees) will be agreed with you in writing (for example, by email or proposal).

4. Your Responsibilities

You agree to:
- Provide accurate and complete information needed for us to deliver the services
- Respond to requests for feedback, content, and approvals in a timely manner
- Ensure that any content, materials, or data you provide do not infringe the rights of others or break any laws

5. Fees and Payment

Our fees will be set out in a proposal, quote, or invoice. Unless otherwise agreed:
- Prices are stated in the currency shown on the invoice
- Payment terms will be stated on the invoice (for example, due on receipt or within a set number of days)
- Late payments may result in paused work or additional charges where permitted by law

6. Changes and Additional Work

If you request changes or additional work beyond the agreed scope, we may:
- Provide a revised quote or
- Charge additional fees at our current rates

We will always aim to agree any changes with you before carrying them out.

7. Cancellations

If you wish to cancel or postpone a project, please let us know as soon as possible. Any non-refundable costs already incurred, and work already completed, may still be chargeable.

8. Intellectual Property

Unless otherwise agreed in writing:
- You keep ownership of any content or materials you provide to us
- Once full payment is received, you will generally have the right to use the final deliverables for your own business purposes
- We may retain ownership of underlying tools, methods, and know-how used to create the deliverables

We may also showcase non-confidential work in our portfolio or marketing materials, unless you ask us not to in writing.

9. Confidentiality

We will treat any non-public information you share with us as confidential and will not share it with third parties except where needed to deliver the services, where you have given permission, or where required by law.

10. Limitation of Liability

To the fullest extent permitted by law:
- We are not liable for any indirect, incidental, or consequential loss or damage
- Our total liability for any claim arising out of or in connection with our services is limited to the amount you have paid us for the specific project giving rise to the claim

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law.

11. Third-Party Services

We may recommend or use third-party tools, platforms, or services (for example, social media platforms, email tools, or website services). We are not responsible for the terms, performance, or availability of those third-party services.

12. Data Protection and Privacy

Our handling of personal data is described in our Privacy & Cookie Policy, which is available on this page. Please read it carefully, as it forms part of these Terms.

13. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "last updated" date. Your continued use of our website or services after changes are posted means you accept the updated Terms.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact

If you have any questions about these Terms, please contact:

ORE Digital
Email: tabitha@oredigital.co.uk
Location: East Sussex, UK

Last updated: 17 August 2026